Frequently Asked Questions
A helpful guide to our hotel's most important rules regarding room reservations and your stay here.
General Information
From what time can the room be occupied, and by when must it be vacated? Is early check-in or late check-out available?
Check-in: 2:00 p.m.
Check-out: 10:00 a.m.
Early check-in: 8:00 a.m. (+9,900 HUF per room)
Late check-out: 3:00 p.m. (+9,900 HUF per room)
Rooms are available from 2:00 PM on the day of arrival and must be vacated by 10:00 AM on the day of departure. Depending on the hotel’s occupancy, early check-in and late check-out are available for an additional fee; please contact the front desk to arrange these services.
Check-out: 10:00 a.m.
Early check-in: 8:00 a.m. (+9,900 HUF per room)
Late check-out: 3:00 p.m. (+9,900 HUF per room)
Rooms are available from 2:00 PM on the day of arrival and must be vacated by 10:00 AM on the day of departure. Depending on the hotel’s occupancy, early check-in and late check-out are available for an additional fee; please contact the front desk to arrange these services.
Smoking
All rooms at the hotel is non-smoking. Smoking is permitted only in designated areas.
Pet Boarding
We welcome pets at the hotel upon prior arrangement; you can read the rules regarding this here.
We would like to remind our guests that pets are not allowed in the hotel’s wellness area or restaurants.
We would like to remind our guests that pets are not allowed in the hotel’s wellness area or restaurants.
Parking
Our hotel has an outdoor, enclosed parking lot. Use of the parking lot is free of charge for our hotel guests.
Internet-WIFI
Unlimited, password-protected wireless Internet access is available throughout the hotel.
Where is the nearest grocery store?
The PARK General Store is located on the hotel premises and is open to our guests.
Where is the nearest pharmacy?
There is a pharmacy in the neighboring town, located 3 km from the hotel.
Is there an ATM nearby?
Yes, there is an ATM in Zalacsány.
Is printing or photocopying available?
Yes, printing and photocopying services are available upon request at the reception. Our reception staff will be happy to provide details and information regarding the service and associated fees.
Is there a conference room?
Yes, our hotel has a separate event building suitable for hosting conferences, training sessions, meetings, and other business events, as well as team-building activities, yoga retreats, and dance camps.
Is the hotel suitable as a venue for weddings, family gatherings, or corporate events?
Yes, our hotel is an ideal venue for weddings, family celebrations, and other events. We provide information regarding options tailored to the nature and size of the event following a consultation.
Is it possible to host events?
Yes, our hotel offers the opportunity to organize various events, including family gatherings and corporate functions. We recommend discussing your requirements and the available options with our staff in advance.
Is there a playroom or a playground?
There is a playroom in the Castle building and a playground in our park.
What public transport options are available nearby?
Bus connections in Zalacsány are very good; the nearest bus stop is located approximately 500 meters from the hotel.
Is there an option to charge electric cars on the hotel premises?
There is no option to charge electric cars. The nearest charging station is located at Zala Springs Golf Resort, 1 km away.
Is there a dress code in the restaurant?
The dress code for our hotel's restaurants and the bar is smart casual.
We kindly ask you to dress accordingly.
We kindly ask you to dress accordingly.
Are high chairs available?
Yes, high chairs are available in our restaurants; please ask our servers.
Booking Information
Reservation Confirmation
We will always confirm your reservation in writing via email; your reservation is considered final only after you receive this confirmation.
Discounts for Children
For children—when sharing a room with their parents—we offer the following
accommodation discounts:
100% discount for children ages 0–2.99
40% discount for children ages 3–11.99
accommodation discounts:
100% discount for children ages 0–2.99
40% discount for children ages 3–11.99
Taxes
The prices listed include VAT. If there is a change in the VAT rate specified in the applicable VAT law, our prices are subject to change without prior notice.
Tourist tax
Our prices do not include the tourist tax. The tourist tax is payable by guests 18 years of age and older, and the rate is: 600 HUF per person per night.
What payment methods are available?
We accept the following payment methods: cash, bank transfer, credit card, and SZÉP card (MKB, OTP, K&H)
Does the hotel accept the SZÉP card?
Yes, our hotel accepts the following SZÉP cards: MKB, OTP, and K&H. The tourism tax cannot be paid using the SZÉP-card.
How do I pay the advance payment?
You may pay the amount specified in the confirmation (advance payment) by bank transfer or by SZÉP-card.
Is it possible to pay online when making a reservation?
Yes, you can pay the deposit or the full amount online with a credit card on our hotel's website.
Where can I find the hotel's General Terms and Conditions?
Our hotel’s General Terms and Conditions can be found on our website by clicking this link.
How can I book a room?
You can make a reservation in writing via the email address info@wellnesskastely.hu or directly on the hotel's website. We will confirm your reservation in writing via email in every instance; your booking is considered final only after this confirmation.
What does the room rate include?
Depending on the selected board basis, the room rate includes meals and use of the wellness area.
Can I cancel my booking?
Yes, the booking can be cancelled in accordance with the cancellation terms specified in the confirmatio
What cancellation policies apply to the booking?
This may vary by booking; the cancellation terms specified in the confirmation apply.
Is it possible to book without meals?
No, bookings are available with breakfast or half-board only.
Room information
Do I need to bring a bathrobe and towel?
We provide bathrobes and towels in our rooms for guests upon arrival. Bathrobes are available for adults only.
Is there air conditioning in the rooms?
Yes, every room in our Castle and Manor buildings is equipped with air conditioning.
Is there a minibar in the room?
There is one in every room of our Castle and Manor buildings.
Is there a safe in the room?
There is a safe in every room in the Castle and Mansion buildings.
Is there a hairdryer in the room?
Hairdryers are provided in the rooms of the Castle and Manor buildings, as well as in our apartments.
Is there a kettle in the room?
Kettles are available in the Superior, Family, Suite, and Family Suite rooms in the Castle and Mansion buildings, as well as in our apartments.
Do the rooms have a balcony or terrace?
Certain room types feature a balcony or terrace. If you would like such a room, please indicate your preference when booking.
Is a baby cot available?
Yes, a baby cot can be provided upon prior request. Please let us know in advance if you require one.
Can an iron and ironing board be requested?
Yes, an iron and ironing board are available upon request. Please let our reception staff know, and they will inform you about the options.
Can I request a clothes drying rack?
Yes, a clothes drying rack can be requested at the reception, subject to availability.
Is it possible to arrange a surprise setup for a birthday or other occasion?
Yes, surprise arrangements for birthdays and other special occasions can be made upon prior request. Please let us know about your request at the time of booking, if possible.
Is it possible to order flowers, champagne or other gifts?
Yes, flowers, champagne, and other gift can be arranged upon prior request. Our receptionists will be happy to provide information on current options and prices.
Wellness information
Is the use of the wellness area included in the room rate?
Yes, it is included in the room rate.
When can the indoor wellness area be used?
The indoor wellness area is open from 9:00 AM to 7:00 PM.
The outdoor thermal pool is open seasonally, depending on weather conditions. Please inquire at the reception regarding opening hours.
The outdoor thermal pool is open seasonally, depending on weather conditions. Please inquire at the reception regarding opening hours.
What wellness services are available?
Our wellness area offers guests a thermal pool, a Jacuzzi, saunas, and a salt room.
What types of saunas are available at the hotel?
Our hotel features an indoor Finnish sauna, as well as three outdoor log saunas: a Finnish sauna, a salt sauna, and a herbal sauna.
Can wellness facilities still be used after check-out?
Yes, guests may continue to use the wellness area and saunas during opening hours on the day of check-out.
Are massage services available? Do I need to book an appointment in advance?
You can view our range of massages in the spa folders found in the rooms or on our website. Appointments for massages must be booked in advance at the reception.
Is there a fitness center or gym?
Yes, there is. Our fitness center is located next to the Kuria building.
