General Terms and Conditions
General provisions1.1. The General Hotel Contractual Terms and Conditions (hereinafter referred to as the GTC) summarize the contractual content on the basis of which SGHTHERMÁL Kft – Batthyány Kastélyszálló**** - (8782 Zalacsány, Csány László u. 24.) hereinafter referred to as the Service Provider) generally concludes an accommodation contract with its Guests.
1.2. Individual conditions do not form part of these GTC, but do not exclude the conclusion of separate, special agreements with travel agents, organizers, guests, sometimes with different conditions appropriate to the given transaction.
2. Contracting parties
2.1. The services provided by the Service Provider are used by the Guest. If the Guest places the order for the services directly with the Service Provider, the Guest will be the Contracting Party. The Service Provider and the Guest, if the conditions are met, become contractual parties (hereinafter: Parties).
2.2. If the order for services is placed by a third party (hereinafter: Intermediary) on behalf of the Guest, the terms of cooperation are regulated by the agreement between the Service Provider and the Intermediary. In this case, the Service Provider is not obliged to check whether the third party legally represents the Guest.
3. Method and conditions of using the service
3.1. Upon the Guest’s oral or written request for a quote, the Service Provider shall send a written (including one sent by e-mail) quote. In exceptional cases, the Service Provider may also provide information by telephone, which shall not constitute a binding offer.
The offer sent in writing or by e-mail is binding on the Service Provider for 48 hours from the date of sending, unless the offer contains a different validity period.
If the Guest does not accept the offer within the validity period, the Service Provider's offer is terminated. In the absence of immediate acceptance of the information or offer given by telephone, no contract is created.
3.2. The Contract is concluded exclusively with the written confirmation of the Guest's written reservation by the Service Provider, and thus qualifies as a written Contract. In this regard, an agreement concluded by e-mail is considered written.
3.3. A verbal reservation, agreement, modification, or verbal confirmation thereof by the Service Provider is not a contract.
3.4. The Contract on the use of accommodation services is valid for a specific period.
3.5. If the Guest leaves the room before the end of the booked stay, the cancellation fee shall apply. The Service Provider is entitled to resell the room vacated before the end of the stay.
3.6. The prior consent of the Service Provider is required for the extension of the accommodation service initiated by the Guest. In this case, the Service Provider may stipulate the reimbursement of the fee for the service already provided.
3.7. The condition for using the accommodation service is that the Guests verify their identity in accordance with legal requirements before occupying the room. No one may stay in the hotel without notification.
3.8. A written agreement signed by the Parties is required for the amendment and/or supplementation of the Contract.
4. Start and end of accommodation /check-in; check-out/
4.1. The Guest has the right to occupy the rented premises from 14:00 on the agreed day.
4.2. If the Guest does not check in by 18:00 on the day of arrival and has not notified his/her later arrival in advance, the Service Provider is entitled to treat the reservation as a no-show and apply the procedure set out in point 9.5, unless the Parties have agreed otherwise.
4.3. If the Guest has paid an advance payment, the room(s) shall remain reserved until 12:00 on the following day at the latest.
4.4. The Guest must vacate the room by 10:00 on the day of departure.
4.5. Depending on the hotel's occupancy, the Service Provider, at the request of the Guest, provides the possibility of early arrival or late departure for a fee. If you wish to use this service, please inform our reception the day before your arrival.
5. Extension of accommodation
5.1. The prior consent of the Service Provider is required for the Guest to extend the stay.
5.2. If the Guest does not leave the room by 10:00 on the day of departure and the Service Provider has not previously consented to the extension of the stay, the Service Provider is entitled to charge a late fee, the amount of which is up to 100% of the daily room rate.
If the Service Provider must hand over the room immediately due to the arrival of a new guest and the Guest is unavailable, the Service Provider is entitled to vacate the room in the presence of two witnesses and to place personal belongings in a locked luggage room.
6. Prices
6.1. The current list prices of the hotel are available at the hotel reception and on the hotel website. (www.wellnesskastely.hu). Price lists for other services are also placed at the reception and in the given hotel department.
6.2. The Service Provider may change its advertised prices without prior notice (for example: due to package prices or other discounts). If the Guest has booked accommodation and the Service Provider has confirmed it in writing, the Service Provider may no longer change this accommodation price. The Service Provider's current prices can be found on the hotel's website (www.wellnesskastely.hu).
6.3. The Guest can always receive information about the prices of the services at the hotel's reception before the start of the service provision.
6.4. When announcing the prices, the Service Provider indicates the tax content of the prices (VAT, IFA) valid at the time of the offer, regulated by law. The published prices include the VAT specified in the law, but do not include the tourist tax, which must be paid on site. The Service Provider shall, with prior notice, pass on any additional charges due to changes in the effective tax law (VAT, IFA) to the Contracting Party.
7. Offers, discounts
7.1. Current offers and special prices are announced on the hotel website. The announced special prices always apply to individual room reservations.
7.2. The announced discounts cannot be combined with any other discounts.
7.3. The Service Provider shall establish conditions for the reservation of the Service Provider's products subject to special conditions in the case of group reservations or events, in an individual contract.
8. Children's discounts
8.1. For children - in case of accommodation in a room with their parents - we provide the following accommodation and meal discounts:
0-3.99 years 100% discount
4-13.99 years 40% discount
8.2. Extra bed is only possible in certain room types.
8.3. Extra bed requests must be agreed with the service provider in advance, at the same time as the reservation.
9. Cancellation and modification conditions
9.1. General rule
Unless different conditions are stated in the Service Provider's offer or confirmation, the following rules apply to cancellation and modification.
The Guest must notify the cancellation or modification in writing.
9.2. Cancellation of individual room reservations
a) In case of cancellation by 16:00 on the 7th day prior to arrival, the Service Provider will not charge a penalty.
b) In case of cancellation within 7 days prior to arrival, the Service Provider is entitled to enforce a penalty equal to 30% of the total gross fee of the ordered accommodation service.
c) In case of cancellation within 72 hours prior to arrival or no-show, the Service Provider is entitled to enforce a penalty equal to 50% of the total gross fee of the ordered accommodation service, but at least one night's fee.
If the Contracting Party is a business organization (including business associations, social organizations, churches, local governments, local government institutions, state organizations and their institutions, etc.), the Contracting Party/Orderer is obliged to pay the penalty due in case of cancellation to the Service Provider even if the accommodation fee is otherwise paid directly by the Guest acting on behalf of the Orderer.
9.3. If the Guest departs before the end of the booked stay, the Service Provider is entitled to enforce a penalty equal to 30% of the accommodation fee for the uncompleted period.
9.4. If the reservation was secured by paying an advance, the Service Provider may include the amount of the penalty in the amount of the advance.
The advance payment will be refunded in the event of the contract being cancelled, reduced by the amount of the penalty.
9.5. If the Guest does not show up on the day of arrival and no prior written cancellation is received, the Service Provider is entitled to enforce the penalty in accordance with point 9.2. c).
If the reservation is guaranteed by an advance payment, credit card guarantee or otherwise, the Service Provider will reserve the room until 12:00 on the day following the day of arrival.
If the reservation is not guaranteed, the Service Provider's service obligation shall cease after 18:00 on the day of arrival.
9.6. Force majeure
If the cancellation is due to an unavoidable external cause (force majeure) beyond the Guest's control that makes the performance of the contract impossible, the Parties shall settle the services already performed.
9.7. Events and group bookings
For events, weddings, conferences, group bookings and services provided with individual conditions, the provisions of a separate written contract concluded between the Service Provider and the Customer shall apply. The provisions of these GTC shall apply to events and group bookings, unless the individual contract contains a provision that differs from the GTC. In case of deviation, the provisions of the individual contract shall apply.
Cancellation conditions for events, group bookings
Unless the individual contract provides otherwise, the group
The following conditions apply to cancellations of reservations and events:
– Up to 30 days prior to arrival, booked rooms and services can be cancelled without penalty.
– In case of cancellation between 29 and 14 days prior to arrival, 30% of the total gross price of the cancelled rooms and services will be charged as a penalty.
– In case of cancellation between 13 and 7 days prior to arrival, 60% of the total gross price of the cancelled rooms and services will be charged as a penalty.
– In case of cancellation within 7 days prior to arrival, 100% of the total gross price of the cancelled rooms and services will be charged as a penalty.
In case of partial cancellation (especially reduction of the number of rooms or the amount of services), the cancellation conditions apply in proportion to the cancelled part.
10. Payment method, guarantee
10.1. The price of the ordered services can be paid on site in cash (in HUF or Euro), by bank card designated as accepted by the Service Provider, or by bank transfer
10.2. In the case of a bank transfer - unless otherwise stipulated in the agreement concluded with the Service Provider - the Guest is obliged to transfer the price of the ordered services to the hotel's bank account before the specified date of arrival in such a way that the given amount is credited to the hotel's bank account by the date of arrival or the transfer is confirmed by the Guest with an irrevocable statement issued by the account holder's financial institution, confirming the transfer.
10.3. The reservation is considered guaranteed if the advance payment has been paid by the deadline specified by the Service Provider, or the Guest has provided a credit card guarantee, or the Parties have agreed otherwise in writing. The Service Provider is entitled to cancel a reservation that is not guaranteed by the deadline.
10.4. Other payment methods on site: e.g. OTP Széchenyi Holiday Card, vouchers issued by the hotel and/or its contracted partner, etc.
Identification and Data Provision (VIZA and AML)
Document Reading: It is mandatory for all guests (regardless of age) to present a valid photo ID. The data is entered into the VIZA (Guest Information Closed Database) system; in case of refusal to present the document, the accommodation is obliged to refuse the service.
Anti-Money Laundering Regulations (AML): according to the Anti-Money Laundering Act (Pmt.), in the event of a cash payment of HUF 3,000,000 (three million forints) or more, or in the event of a suspicious transaction, the hotel is obliged to carry out full customer due diligence (identification, document copying, declaration of beneficial ownership). This amount limit also applies if the payment is made in several installments, but applies to a connected service.
10.5 The Contracting Party is responsible for providing and correcting the billing information. The billing request (especially in the case of a company account) must be notified no later than the start of check-out.
11. Refusal of service and immediate termination of the contract
11.1. Refusal of service
The Service Provider is entitled to refuse to provide the service if:
a) the Guest does not meet the legal conditions required for using the accommodation (especially the
identification obligation);
b) the Guest does not fulfill the advance payment or payment obligation specified in the contract;
c) the Guest exhibits behavior that directly endangers the order, safety or peace of the hotel or other guests;
d) the Guest seriously violates the hotel's house rules;
e) the use of the service would violate the law.
f) the Guest suffers from an infectious disease.
In the event of refusal of service – if the contract has not yet been concluded or its performance has not begun – the Service Provider shall not be subject to any further service obligation.
11.2. Termination with immediate effect
The Service Provider is entitled to terminate the already concluded accommodation service contract with immediate effect if the Guest:
a) does not use the room or the hotel facilities as intended;
b) seriously disturbs the peace of other guests or the operation of the hotel;
c) exhibits aggressive, threatening, unlawful or blatantly anti-social behavior;
d) does not fulfill his payment obligation despite a request;
e) endangers the safety of the hotel by seriously or repeatedly violating the house rules.
In the event of termination with immediate effect, the Guest is obliged to leave the hotel immediately.
11.3. If the Guest's health condition directly endangers the health of other guests or the safe operation of the hotel, the Service Provider is entitled to limit the provision of the service or terminate the contract with immediate effect.
The Service Provider shall act in accordance with the applicable health and data protection laws during such measures.
11.4. In the event of immediate termination, the Service Provider shall be entitled to claim the consideration for the services already used and the proven damage resulting from the breach of contract.
If the Guest is not entitled to terminate the contract
os breach of contract, the Guest is not entitled to a refund of the fee for the remaining period.
12. Accommodation guarantee
12.1. If the Service Provider's hotel is unable to provide the services included in the Contract due to its own fault (e.g. overbooking, temporary operational problems, etc.), the Service Provider is obliged to arrange for the Guest's accommodation immediately.
12.2. The Service Provider is obliged to provide/offer the services included in the contract, at the price confirmed therein, for the period stipulated therein - or until the impediment ceases - in another accommodation of the same or higher category. All additional costs of providing substitute accommodation are borne by the Service Provider.
12.3. If the Service Provider fully complies with these obligations, or if the Guest has accepted the alternative accommodation offered to him, the Contracting Party may not make a subsequent claim for compensation.
13. Rights of the Guest
13.1. By concluding the accommodation service contract, the Guest acquires the right to the usual use of the rented premises, as well as the usual use of the facilities of the accommodation establishment made available to Guests for use as usual and without special conditions, and to the usual service during the opening hours in accordance with the announcement.
13.2. The Guest may file a complaint regarding the performance of the services provided by the Service Provider during the period of stay at the accommodation. The Service Provider undertakes to handle any complaint submitted to it in writing (or recorded by it) during this period. The Service Provider handles any complaints individually. The Guest may file a complaint in writing at the following address and contact details:
Batthyány Wellness Kastélyhotel
8782 Zalacsány Csány László u. 24.
Tel: 06 83 537 000
E-mail: info@wellnesskastely.hu
14. Guest obligations
14.1. Payment of the agreed fee: is due by the deadline set in the confirmation or upon completion of the accommodation service contract.
14.2. In the event that the Guests bring food or drinks into the hotel and consume them in public areas, the Service Provider is entitled to charge a fair fee for these (in the case of so-called "plug money" drinks). It is prohibited to take food/drinks out of the hotel's catering units to hotel guests.
14.3. Before putting into operation electrical appliances brought to the accommodation by Guests that are not part of the usual travel needs, the consent of the Service Provider must be requested.
14.4. The vehicles of hotel guests can park free of charge in the hotel's guest parking lot. The use of the parking lot and the liability rules are governed by Section 19.3 of these GTC.
14.5. The rules of the Road Traffic Act apply in the parking area. The maximum permitted speed is 20 km/h, however, drivers are required to drive at a speed appropriate to the circumstances.
14.6. Please place garbage in the garbage containers located in the complex area or in the rooms. Furniture cannot be removed or moved from the room or building.
14.7. The hotel guest may use the facilities and equipment in the complex area only at his/her own risk, subject to the mandatory compliance with the posted usage/handling instructions.
14.8. Pursuant to the implementation of Act XLII of 1999 on the Protection of Non-Smoking Persons, the hotel is a non-smoking facility as of January 1, 2012. Accordingly, smoking is prohibited in the hotel's closed rooms (including guest rooms), public areas, and the entire open area belonging to the hotel (including terraces, balconies, parking lots, etc.). The hotel has placed signs calling attention to the obligation to comply with the referenced legislation in the areas prescribed by the legislation. The hotel's employees are entitled to warn guests and any other person staying in the hotel area to comply with the legislation and to cease unlawful behavior. Guests and any person staying in the hotel area are obliged to comply with the legislation and to comply with any notice. If the hotel operator is fined by the competent authority based on the aforementioned legislation due to the unlawful conduct of any guest or other person staying on the hotel premises, the operator reserves the right to transfer the amount of the fine to the person who committed the unlawful conduct or to demand its payment from him.
14.9. In the event of a fire, please notify the reception immediately.
14.10. Guests who use the rooms and the hotel's common equipment and furnishings together are jointly and severally liable for any damage caused by improper use.
14.11. The hotel is responsible for fireworks brought by guests and other activities requiring a permit.
written consent and the hotel guests must obtain official permits.
14.12. The Guest ensures that children under the age of 14 under his/her responsibility only stay in the Service Provider's hotel under adult supervision.
14.13. The Guest must immediately report the damage to the hotel and provide the hotel with all necessary information that is necessary to clarify the circumstances of the damage, or to file a police report/police procedure.
14.14 The Guests expressly acknowledge that a closed-circuit camera system may be operated in the common areas of the hotel (except for changing rooms, restrooms, but including the car park and external areas directly belonging to the hotel) for property protection reasons, the recordings of which will be used or deleted in accordance with the relevant legal regulations.
14.15. In the event of extraordinary cleaning, restoration or disinfection (especially smoking, vomiting, intentional pollution, pollution caused by pets), the Service Provider is entitled to pass on the incurred proven costs to the Guest.
14.16. The Service Provider undertakes to preserve found items for half a year; the cost of postage is borne by the Guest.
14.17. The Guest is obliged to comply with the Service Provider's house rules and the rules applicable to the facilities. The house rules are available at the reception and on the hotel website.
15. Bringing animals
15.1. Animals (dogs, cats) can be brought into the hotel for a fee specified in the price list. Our guests can bring guide dogs to the hotel free of charge.
15.2. The Guest is obliged to keep the animal under supervision, and the use of a leash in common areas is mandatory. The Guest is fully liable for any damage caused by the animal and any additional costs for its care.
16. Rights of the Service Provider
16.1. If the Guest fails to meet his obligation to pay the fee for the services subject to a penalty that have been used or ordered in the Contract but have not been used, the Service Provider shall have a lien on the personal property of the Guest that he brought with him to the hotel to secure his claims.
16.2. The reception service, which provides constant supervision in the area of the complex - with the exception of the parking lot - is entitled to check the Guests entering and leaving, and to establish their identity. The Service Provider is entitled to take the necessary measures to ensure the order of traffic and parking in the area of the hotel.
16.3. If necessary, the reception service is entitled to control the traffic in the area of the complex.
17. Obligations of the Service Provider
17.1. The accommodation and other services ordered under the contract shall be performed in accordance with the applicable regulations and service standards.
17.2. Investigating the Guest's written complaint and taking the necessary steps to address the problem, recording them in writing.
17.3. In the interests of the peace of our Guests, it is prohibited to make noise after 10:00 p.m. in the hotel area and on the terraces, including watching television at a disturbing volume in the interior of the rooms, listening to music, and playing loud music in the lobby, the hotel staff is responsible for compliance with which.
18. Illness or death of the Guest
18.1. If the Guest falls ill during the period of using the accommodation service and is unable to act in his own best interests, the Service Provider shall offer medical assistance.
18.2. In the event of the Guest’s illness/death, the Service Provider shall claim compensation from the patient/deceased’s relative, heir, or bill payer; for any medical and procedural costs, the value of services used prior to death, and any damage to equipment and furnishings in connection with the illness/death.
18.3. If the Guest’s health condition or behavior suggests a contagious disease, the Service Provider shall be entitled to apply health protection measures in accordance with applicable laws and, if necessary, notify the competent authority.
The Guest shall cooperate in the implementation of health protection measures. If the fact of a contagious disease is confirmed, the Service Provider shall be entitled to restrict the use of public spaces, suspend the use of services, or terminate the contract with immediate effect.
19. Liability of the Service Provider
19.1. The Service Provider is liable for items brought into the hotel by the Guest in accordance with the provisions of Section 6:369 of the Civil Code. The Service Provider is liable for items that the Guest
a) placed in his room,
b) in a place designated or generally designated by the Service Provider, or
c) handed over to an employee of the Service Provider who he may have considered entitled to receive the item.
The extent of the Service Provider's liability is based on the daily room rate.up to fifty times the amount of the price.
If a safe is available in the room, the Guest is obliged to place valuables – especially cash, jewellery, higher-value electronic devices – in the safe. Failure to use the safe can be assessed within the scope of the damage sharing and damage mitigation obligation.
19.2. The Service Provider is liable without limitation for valuables, cash and securities if
a) the thing was expressly accepted for safekeeping,
b) it was expressly refused to accept it for safekeeping, or
c) the damage occurred for a reason for which it is liable under the general rules.
In this case, the burden of proof lies with the Guest.
Using the room safe does not constitute acceptance for safekeeping by the Service Provider. Higher-value items can be accepted for safekeeping at the reception.
19.3. The hotel's guest parking lot is located in a closed area and is partially monitored by a camera system for property protection purposes, but is not considered a guarded parking lot.
The use of the parking lot does not constitute a separate parking or guarding contract. The Service Provider's liability for vehicles parked in the parking lot is governed by the rules set out in Section 6:369 of the Civil Code.
The parking lot does not constitute a place designated for the storage of movable property, valuables, cash or documents placed in the vehicle. The Guest is obliged to ensure the safety of objects left in the vehicle.
The rules of the Road Traffic Act apply in the parking lot area. The maximum permitted speed is 20 km/h.
19.4. The Service Provider is not liable for damages that
a) occurred due to unavoidable reasons beyond the control of the Service Provider's employees and Guests,
b) can be attributed to the Guest's behavior,
c) result from improper use.
The Service Provider is not liable for indirect or consequential damages (especially lost profits, business losses) that are not attributable to the Service Provider's intentional or grossly negligent behavior.
The Service Provider may designate areas in the hotel where the Guest may not enter. The Service Provider is not liable for any damage or injury that may occur in such areas.
19.5. The use of wellness and sports facilities is at the Guest's own risk, in compliance with the house rules and posted information. The Guest acknowledges that there is an increased risk of slipping in areas near water.
The Service Provider is not liable for damages resulting from the Guest’s violation of the rules, negligence or improper use, or for reasons beyond the Service Provider’s control.
The Service Provider is entitled to temporarily restrict or suspend the use of the facilities for maintenance or compliance with official/health regulations.
19.6. The Guest is obliged to report the occurrence of the damage to the reception immediately after its detection and to provide the data necessary for the settlement of the damage. The Guest is liable for damages resulting from the failure to provide immediate information.
20. Force Majeure
20.1. In the event of a cause or circumstance (for example; war, fire, flood, inclement weather, power outage, strike) over which the party has no control (force majeure), either party is exempted from fulfilling their obligations under the Agreement as long as this cause or circumstance exists.
21. Place of performance and law applicable to the legal relationship between the parties, court of jurisdiction
21.1. The place of performance is the place where the hotel providing accommodation is located.
21.2. The law of the place of service shall apply to any legal dispute arising from the service contract and the court with jurisdiction over the place of service shall be competent.
21.3. The legal relationship between the Service Provider and the Guest shall be governed by the provisions of Hungarian law.
22. Data processing
The Service Provider processes personal data in accordance with the data protection laws in force at all times, in particular Regulation (EU) 2016/679 of the European Parliament and of the Council (GDPR).
The detailed data processing rules are contained in the Service Provider’s separate Data Processing Information, which is available on the hotel’s website and at the reception.
By concluding the accommodation service contract, the Guest declares that he has read the Data Processing Information.
Valid until withdrawn or amended.
